Get help with Ashore

Check the volume is at maximum and that the phone is not on silent. If headphones or a speaker are connected over Bluetooth, the tone goes there instead of to the phone speaker; disconnect them and start again. The app blocks a run while it can see headphones, so if you see that message, that is what happened.

Run it again. There is no limit and no cooldown. Keep the phone screen down on a dry cloth so the water has somewhere to go, and give it time between runs. If it still sounds wrong after that, the speaker test and its low-frequency check will tell you more than another run will: a rattle or a buzz that is not part of the sound points at something other than water, and that is a job for a service centre.

Use Restore purchases, in settings or on the paywall, while signed in to the same store account you bought it with. A purchase belongs to the store account, not to the device. If the app says there is nothing to restore, the purchase is not on that account.

On iPhone: Settings, your name, Subscriptions. On Android: Google Play, your profile, Payments and subscriptions. Cancel at least 24 hours before the renewal date. What you have already paid for stays available until that period ends. Deleting the app does not cancel anything.

Refunds are handled by the store that took the payment, because we never take it ourselves. Apple: reportaproblem.apple.com. Google: Google Play, order history, or Google Play support. If a store turns you down and you think that is wrong, write to us with the order number and we will help where we can.

That screen needs the microphone and there is nothing the app can do from inside itself, because a platform gives one prompt and it has been spent. Turn it back on in your system settings for Ashore and the screen starts working immediately, with no reinstall. Everything else in the app is unaffected either way.

Delete the app. Everything it keeps is on the device and goes with it. There is no account to close and no server to write to, because there is neither. A purchase stays with your store account and can be restored later.

A bug, a translation that reads wrong, a claim on this site you think we cannot defend, or a privacy question: all of it goes to the same address, and the last one gets answered first.